Experience the Difference at House of Carpet: Where Flooring Expertise Meets Creative Design in North Chesterfield

Terms & Conditions

Effective Date: 06/21/2024
Welcome to House of Carpet. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of our products and services. By accessing our website or placing an order, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Use of the Website


You must be at least 18 years old to use our website and services. By using our website, you represent and warrant that you meet this age requirement.

Account Registration

To access certain features of our website, you may be required to register an account. You agree to provide accurate and complete information during the registration process and to update your information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Prohibited Activities

You agree not to:

Use our website for any unlawful purpose.

Violate any applicable laws or regulations.

Interfere with or disrupt the operation of our website or services.

Use any automated means to access our website or collect information.

Impersonate any person or entity or misrepresent your affiliation with any person or entity.

Product Orders

Order Acceptance

All orders placed through our website are subject to acceptance by House of Carpet. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

Pricing and Payment

Prices for our products and services are subject to change without notice. We strive to ensure that all pricing information on our website is accurate, but errors may occur. In the event of a pricing error, we will notify you and give you the option to proceed with the order at the correct price or cancel your order.
Payment is required at the time of order placement. We accept various forms of payment, including credit cards and other payment methods as indicated on our website.

Shipping and Delivery

Shipping and delivery times are estimates and may vary based on product availability, shipping method, and your location. We are not responsible for any delays in delivery beyond our control.

Returns and Refunds

Our return and refund policy is outlined on our website. Please review this policy carefully before making a purchase. To request a return or refund, please contact our customer service team.

Installation Services


If you purchase installation services from House of Carpet, our team will contact you to schedule a convenient installation time. You are responsible for ensuring that the installation site is ready and accessible at the scheduled time.


You are responsible for removing all furniture, personal items, and obstructions from the installation area before our team arrives. Additional charges may apply if our team needs to move or remove items.


Our installation services are covered by a limited warranty, as detailed on our website. Please review this warranty carefully and contact us with any questions or concerns.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of House of Carpet or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, House of Carpet shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website, products, or services. Our total liability to you for any claims arising from or related to our website, products, or services shall not exceed the amount paid by you for the products or services in question.


You agree to indemnify, defend, and hold harmless House of Carpet, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of our website, products, or services, or any violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Virginia, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Richmond, Virginia.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically for any updates or changes.

Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at:
House of Carpet
Richmond, VA
Phone: 804-379-6999
Email: service@houseofcarpetrichmond.com
Thank you for choosing House of Carpet. We appreciate your business and look forward to serving you.