Experience the Difference at House of Carpet: Where Flooring Expertise Meets Creative Design in North Chesterfield

Privacy Policy

Effective Date: 06/21/2024
Welcome to House of Carpet. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services.

Information We Collect

We collect personal information to provide you with the best possible service. This information includes:

Personal Information

Contact Information

Name, address, phone number, email address.

Payment Information

Credit card details, billing address, payment history.

Service Information

Details about the services you have requested, including product preferences, service history, and feedback.

Non-Personal Information

Log Data

Information such as your IP address, browser type, pages visited, and time spent on our site.


Small data files stored on your device that help us improve your experience on our site.

How We Use Your Information

We use your personal information to:

Provide Services

Fulfill your orders, process payments, and provide customer support.


Send you updates, promotions, and information about our products and services.

Improve Our Services

Analyze usage data to enhance the user experience and improve our offerings.

Legal Compliance

Comply with legal obligations and protect our legal rights.

How We Use Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as payment processors, delivery services, and marketing agencies.

Legal Requirements

We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Protecting Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:


Secure encryption of sensitive data, such as payment information, during transmission.

Access Controls

Restricted access to personal information to authorized personnel only.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Your Choices

You have the right to:

Access and Update

Request access to your personal information and update or correct any inaccuracies.


Unsubscribe from marketing communications at any time by following the instructions in the communication or contacting us directly.


Request the deletion of your personal information, subject to certain legal exceptions.


We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the last update.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
House of Carpet
Richmond, VA
Phone: 804-379-6999
Email: service@houseofcarpetrichmond.com
Thank you for choosing House of Carpet. We value your trust and are committed to protecting your privacy.